Refund & Cancellation Policy – Aayina

Effective Date: [Add Date]

At Aayina, we aim to provide a smooth and satisfactory experience for all our users. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed.

1. Cancellation Policy

• Users can cancel or reschedule a booking through the app.

• Cancellations made at least 2 hours before the scheduled time will be free of charge.

• Cancellations made within 2 hours of the service time may attract a cancellation fee.

• If the service professional has already been assigned or is on the way, cancellation charges may apply.

2. No-Show Policy

• If the user is unavailable at the scheduled time and location, it will be considered a no-show.

• In such cases, no refund will be provided.

3. Refund Policy

Refunds may be issued in the following cases:

• Service was not delivered due to technical or operational issues

• Service provider failed to arrive

• Payment was deducted but booking was not confirmed

4. Partial Refunds

• If a service is partially completed or does not meet expectations, a partial refund may be provided after review.

• Refund amount will depend on the issue and service usage.

5. Refund Process

• Refund requests must be raised within 24 hours of the service.

• Approved refunds will be processed within 5–7 business days.

• Refunds will be credited to the original payment method or wallet.

6. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Change of mind after service completion

• Delay caused due to user unavailability

• Minor dissatisfaction not supported with valid reason

7. Contact Us

For any refund or cancellation queries, contact us at:
📧 Email: support@aayina.com
📞 Phone: [Add Phone Number]